Online shopping terms

Effective 22 September 2026

Orders and payment

An order is submitted after M-Pesa confirms payment. We may reject or adjust an order when stock, pricing, delivery coverage or customer details cannot be verified. Any required refund will follow the process described on the delivery and refunds page.

Prices and availability

Checkout rechecks current price, promotion, tax and stock information. The total shown immediately before payment is the amount requested through M-Pesa. Product images are illustrative; packaging may vary.

Customer responsibilities

Provide an accurate phone number, delivery address and safe delivery instructions. Keep the order and M-Pesa references available when contacting support.

Fulfilment

Delivery is limited to the service area and operating conditions shown at checkout. If an item becomes unavailable, the store may contact you about a suitable replacement or remove the item and arrange the appropriate refund.

Cancellations

Cancellation may be requested from the verified customer profile before dispatch. A request is not complete until the store confirms it.

Support

Questions or complaints can be raised through the support number shown in checkout. These terms do not remove rights that cannot lawfully be excluded.